Design Thinking
Memory Care
As part of a 2-day design thinking sprint, we visited two memory care facilities, shadowed homemakers, and interviewed doctors, administrative staff, nurses, caretakers, families, and residents.
Solution Architects, Technical Leads, Consultants, Clinic Staff
Tools
Collaboration
Figma
How might we augment the care experience to improve outcomes for patients transitioning through the stages of dementia?
Design Question
Personas
Residents with dementia living in care facilities
Memory Care Patients
Caregiving staff including homemakers, CNAs, RNs, and MDs
Care Team & Staff
Visionary and operational staff including the Board of Directors, CEO, Housing Coordinators, and management
Leadership & Admin
Support system of the resident comprised of loved ones and their community
Families & Support Systems
“This is not just challenging medically, but interpersonally and logistically.”
— Participant
Areas of Interest
User Outcomes
The impact we can make for the identified personas
Quality of Life
Quality of Care
Quality of Investment
Design Requirements
Core elements needed to be implemented in any solution
Flexibility
Simplicity
Empowering
Integrated
Accessibility
Privacy
Design Opportunities
Potential solution avenues to pursue
Visibility
Workflow automation
Proactive insights
Mood Awareness
Connection
Stimulation
Solution Strategy
The proposed solution incorporates an immersive approach with in-room sensors and technology, connects care teams and families using mobile devices, and utilizes intelligent technology to enhance medical care.
To bring to market, the solution encompasses a mixed-mode strategy of B2B, B2B2C, and D2C approaches.